For furniture stores
Your furniture customers left a review. We make sure they hear back.
Furniture reviews cover a lot of ground, from the showroom visit to delivery day to how the couch holds up a year later. When a delivery runs late or a piece arrives with a scuff, that review sits there for every shopper to read, and a calm reply from the owner is what they remember.
What our replies sound like
Sample replies. Yours use your words, your sign off and your rules, and the hard ones come to you before they post.
5 star review, our reply
Thank you so much, Linda! We are so glad the sectional fits your living room just right, and we will pass your kind words along to Marcus and the delivery crew. Enjoy every movie night on it. Tom, owner
4 star review, our reply
Thank you, James, and we are glad you love the dining table. We hear you on the wait for the matching chairs, and we are working on giving clearer delivery dates up front. We hope to see you again soon. Tom, owner
2 star review, our reply
Thank you for telling us about this, and I am sorry your experience did not go the way it should have. That is not the standard we hold ourselves to. I would like to hear more and make this right, so please call me at the store and ask for Tom. Tom, owner
Why it matters: only 7% of consumers don't expect a reply to their review.
Start small
Start with a one time $49 Google Profile Tune Up. We check and correct your hours, categories, description, services and photos, and send a QR card that takes customers straight to your review page.
No contract. Cancel any time. See every price.