For consignment shops
Consignment shop reviews, answered kindly, in your voice.
Consignment reviews come from two sides at once, shoppers hunting for a find and consignors waiting on a payout or a price. When a consignor feels shortchanged, that review can sit for weeks, and every future consignor reads it before they bring their things to you.
What our replies sound like
Sample replies. Yours use your words, your sign off and your rules, and the hard ones come to you before they post.
5 star review, our reply
Thank you, Rachel! We are thrilled you found that vintage dresser, and we loved hearing it is already in your bedroom. New pieces come in every week, so we hope to see you back soon. Angela, owner
4 star review, our reply
Thank you, Mark, for the kind words about the staff and the selection. You are right that the racks get crowded on weekends, and we are working on that. We appreciate you shopping with us. Angela, owner
2 star review, our reply
Thank you for sharing this, and I am sorry it left you frustrated. We want every consignor to feel treated fairly, and I would like to understand what happened. Please call me at the shop so we can talk it through. Angela, owner
Why it matters: only 7% of consumers don't expect a reply to their review.
Start small
Start with a one time $49 Google Profile Tune Up. We check and correct your hours, categories, description, services and photos, and send a QR card that takes customers straight to your review page.
No contract. Cancel any time. See every price.